At Wald Imports we believe that getting feedback from our customers and clients is one of the best things we can do to improve our business. Having supplied wholesale containers to businesses in the floral, gourmet and gift basket industries for years, we are very thankful for the strong relationships we’ve forged. When we receive this feedback we are able to do a number of things with it, including but not limited to: making sure the customer is completely satisfied, if they are looking for different items we can broaden the range of our products, and we can improve our company as a whole to make sure each aspect of our customer experience is top notch.
Here is what some of our clients are saying:
I have a wonderful and special rapport with my sales rep. She is helpful, creative and clever, thoroughly knowledgeable about Wald’s products and shows a total understanding & appreciation of my business’ needs. She always follows up and addresses my questions and concerns immediately. The quality of your products is excellent. I especially appreciate the diverse selection that you offer. You really are the best in containers and customer service!
– Barbara Gertelman, Incredible Edibles Plus
I have been purchasing from Wald Imports for twelve years and have never been disappointed in the products or the service. Whether we are buying from the stock items or designing a custom basket, they always deliver. My sales rep has been most helpful in supplying us with the items that sell in our sixty eight stores. He is very knowledgeable and patient. Even though we are located on the East coast, Wald Imports is our #1 basket supplier!
– Donna Urbaniak, Gertrude Hawk Chocolates
Wald Imports has become my first and favorite source for beautiful and unique containers that my clients absolutely love. Part of what sets my small business apart from some of the big boys’ is the ability to be both creative and present an outstanding value for our clients. You are instrumental in helping me provide those benefits. You also understand the importance of value and constantly provide not only quality merchandise, but attractive pricing structures that allow me to buy what I need at a fair price. My sales rep is always pleasant ready to point out the diamonds in the rough’ that I may have overlooked. I consider her an advisor more than a salesperson, and feel like she takes my best interest to heart. There’s nothing more I could ask for from a vendor!
– Lisa Stenson, Bon Vivant Gift Solutions
Wald Imports has contributed greatly to our success with gift basket sales. As our gift program has grown, Wald has been there for us, helping us build a customized program to fit our specific needs. Doug Sippy, our Wald representative, has consistently provided us with excellent customer service. He has always been a team player. His services range from creative problem solving for product design to helping us sort and unload our container. We simply could not have achieved our current level of success without the help of Doug and Wald Imports.
– Nan Washburn, Great Harvest Bread Co.
When I first began dealing with Wald Imports, I was new to the industry. Where other vendors could have been impatient with my lack of knowledge, the folks at Wald were extremely patient and helpful. No question goes unanswered, communication is phenomenal. And if the people are that great, you know the product they sell is great, too. They stand behind their product 100%, and it is always fabulous. From wooden planters to woven baskets, the designs are of the moment, colors are fashionable and quality is wonderful. I can’t imagine dealing with a greater group of individuals. Wald Imports is the standard the rest of the industry should follow.
– Paula Hale, Fairview Greenhouse
